Plum

Support

We're a small team and we read every message.

Contact us

Plum is made by Hero Not Found, Inc., a U.S. company.

Pre-orders

Plum is still in development. You can cancel a pre-order for a full refund at any time before it's delivered. Email support@helloplum.ai from the address you ordered with. If we can't deliver by the estimated date, we'll let you know and offer you a full refund. See pre-order terms.

Cancel a subscription

You can cancel online at any time from the billing section of your Plum account settings, or by emailing us. Your subscription stays active until the end of the current billing period, and you won't be charged again.

If you subscribed through Apple's App Store, cancel in your Apple Account settings under Subscriptions. Apple handles those subscriptions and their refunds.

Refunds

Pre-orders are fully refundable until delivery. Otherwise, subscription payments are non-refundable, and we don't refund partial billing periods, except where required by law. If you think you were charged by mistake, email us and we'll look into it. See Terms of Service.

Delete your account and data

You can delete your account at any time from the Account section of the Plum app's settings. This deletes your recordings, transcripts, notes, people, and voice identifiers. Deleted data is removed from our active systems promptly and from backups within 30 days. If you'd rather, email privacy@helloplum.ai and we'll do it for you.

If you only joined the waitlist or pre-ordered, email us and we'll delete your information.

If someone recorded you with Plum

Ask the person who recorded you to delete the recording, or email privacy@helloplum.ai to ask us to delete the voice identifier for your voice. See our Privacy Policy.